Privacy Policy

Last updated 3 July 2026

The short version: we hold as little of your personal information as possible by design. We never receive your name, home address, or signature; the photo of your fine is read and then discarded; and we never sell or commercialise your information. This policy explains the detail. It sits alongside our Terms & Guarantee, and nothing here limits your rights under the Australian Consumer Law or the Privacy Act 1988 (Cth).

1. Who we are

Fight My Fine ("we", "us", "our") is an Australian self-help tool that helps you draft an appeal or leniency letter for a fine. This policy explains how we handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We are not a law firm and we don't provide legal advice.

2. Our privacy-by-design approach

We built the service to collect the minimum personal information needed, and to avoid collecting the details people care about most:

We never collect your name, home address, or signature. Your letter is delivered to you with those left as blank placeholders. You fill them in yourself, in your own document, offline, after you download it — so those details never reach us.
Your uploaded fine is read, then discarded. When you upload a photo of your notice, we read only the offence details from it (issuing authority, offence, date, location, vehicle, amount, due date, and notice number) to pre-fill your questionnaire. This is processed in memory and the image is not stored. We do not extract or keep the name or address printed on the notice.
You can use the free case-strength check without giving us any contact details.

3. What we collect

Information you give us

Your answers about the fine — the offence details and your own account of what happened, which you type into the questionnaire. Please keep this to what's relevant; you don't need to include identifying details, and we ask you not to.
Your email address — only if you choose to give it, and only in these optional situations: (a) after you scan your fine, to have your letter or updates sent to you; (b) if you sign up for our free downloadable checklist; or (c) if you make a claim under our guarantee, where we need it to arrange a refund. Your email is not required to generate a letter.
Guarantee claims — if you claim under our guarantee, we collect your notice number and a copy of the authority's written decision, so we can assess the claim.

Information collected automatically

Analytics — we use Google Analytics, which sets cookies to help us understand how visitors use the site (such as which pages are viewed and where visitors come from). This is aggregated and is not used to personally identify you.

Payment information

Payments are processed by Stripe. Your card details are entered with Stripe and handled by them under their own privacy terms — we do not see or store your full card number.

4. How we use your information

To read your fine's details and generate your letter.
To take payment (via Stripe) and administer our guarantee.
To send you your letter or service updates, if you asked us to.
To send occasional tips or offers only if you opted in — you can unsubscribe at any time.
To understand and improve the service using aggregated analytics.

5. We never sell your information

We do not, and will not, sell, rent, or otherwise commercialise your personal information. We don't share it with data brokers or advertisers.

6. Who we share it with

We only share personal information with the service providers we need to run the service, and only for that purpose — never for them to use for their own marketing. These currently include our payment processor (Stripe), our cloud hosting and database provider (Railway), our analytics provider (Google), and an AI provider (Anthropic) that we use to read your uploaded notice and to tidy the wording of your letter — which processes that content only to perform those tasks, does not retain it, and does not use it to train AI models. When our email service is live, our email delivery provider will be added to this list. We may also disclose information if required by law.

7. Marketing & your choices

Any marketing email is opt-in — we only send it if you've asked us to. Every marketing email includes a one-click unsubscribe, and we identify ourselves as the sender, in line with the Spam Act 2003 (Cth). Service messages you'd expect (your letter, a receipt, or a claim you've lodged) are part of the service and aren't marketing.

8. How we store and protect it

We use reasonable, industry-standard measures to protect personal information, including encryption in transit (HTTPS), access controls that limit any stored data to authenticated administrators, and keeping credentials out of our code. We hold data with reputable infrastructure providers. We're continually improving our security as the service grows.

9. How long we keep it & deletion

Your uploaded fine image: not retained — it's read to extract the details and then discarded.
Your letter and questionnaire answers: kept only as long as needed to provide the service and support any guarantee claim.
Guarantee records (your case-strength rating, notice number, the letter, and any decision you send us): kept for up to 12 months so we can review a claim, then deleted.
Email addresses: kept until you unsubscribe or ask us to delete them.

You can ask us to delete your information at any time (see Contact below), and we will unless we're required to keep it by law.

10. Overseas storage

Some of our service providers (including our hosting, database, payment, and analytics providers) may store or process data on servers located outside Australia, including in the United States. Where they do, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

11. Your rights

You have the right to ask us to access the personal information we hold about you, to correct it, or to delete it. Contact us using the details below and we'll respond within a reasonable time. If you're not satisfied with how we've handled your information, you can complain to us first, and then to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Cookies

We use cookies for analytics as described above. You can control or disable cookies through your browser settings, or opt out of Google Analytics using Google's opt-out browser add-on. Disabling cookies won't stop you from using the core service.

13. Data breaches

We maintain a process to respond to any data breach, and where a breach is likely to cause serious harm we will notify affected individuals and the OAIC in line with the Notifiable Data Breaches scheme.

14. Children

The service is intended for adults dealing with their own fines and is not directed at children.

15. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows when it last changed, and any material changes will be reflected on this page.

16. Contact

Questions, or want to access, correct or delete your information? Email us at contact@fightmyfine.com.au.

Fight My Fine is not a law firm and this page is not legal advice. This policy describes how we handle personal information; your rights under the Australian Consumer Law and the Privacy Act 1988 (Cth) are not affected.