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How to dispute a toll notice in NSW

In NSW, a toll notice starts with the operator (such as Linkt). Query the trip, charge or admin fee with them first, and submit a statutory declaration if you weren’t the driver. If it goes unpaid and becomes a fine, it’s handled by Revenue NSW. Since January 2026, unresolved operator complaints can also go to the new NSW Tollway Ombudsman.

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By the numbers

46 million
toll notices were issued in NSW in 2024–25, carrying $618 million in administration fees.

Stage 1 — query the operator

While it’s a toll notice from the operator (e.g. Linkt) or NSW Motorways, deal with them directly — dispute the trip, the charge or the admin fee, and submit a statutory declaration if you weren’t the driver.

Stage 2 — if it becomes a Revenue NSW fine

If a final toll notice goes unpaid, the debt can be referred to Revenue NSW and issued as a fine. From there you deal with Revenue NSW — you can request a review, ask about a payment plan, or check eligibility for a Work and Development Order.

Help that’s specific to NSW

Since 5 January 2026, NSW toll customers can take unresolved complaints about toll operators to the independent NSW Tollway Ombudsman for free. NSW also runs a $60-a-week toll cap (the Toll Relief scheme) that rebates eligible personal toll spend above that threshold — worth checking if your costs are high.

What to put in your letter

A clear NSW toll dispute identifies the notice, states the reason plainly, refers to your evidence, and makes a specific request. Fight My Fine drafts that from a few plain-English questions, as an editable Word document you send to the operator or to Revenue NSW yourself.

Frequently asked questions

How do I dispute a toll notice in NSW?

Start with the operator (e.g. Linkt) about the trip, charge or admin fee, and submit a statutory declaration if you weren’t the driver. If the notice goes unpaid and becomes a fine, you deal with Revenue NSW, where you can request a review or a payment plan.

Is there an ombudsman for NSW toll complaints?

Yes. Since 5 January 2026, the independent NSW Tollway Ombudsman handles unresolved complaints about NSW toll operators and toll service providers, for free.

Can I get help with high toll costs in NSW?

NSW runs a $60-a-week toll cap (Toll Relief) that rebates eligible personal toll spend above that threshold. It’s separate from disputing a notice but worth checking.

What does Fight My Fine cost?

From $10.50 — 10% of your fine, GST included, with a $10.50 minimum and a $49.50 cap. There is a free case-strength check before you pay.

Start your toll dispute letter →Free case-strength check first — if your grounds are weak, we'll tell you

Fight My Fine is a self-help tool, not a law firm, and this page is general information, not legal advice. You are the author and sender of every letter. The issuing authority makes the final decision on any review. For serious matters or court, speak with a qualified lawyer or a free service such as LawAccess NSW.